![]() When it comes to comparing Zendesk versus Freshdesk, Zendesk Marketplace is home to over 1,200 apps and pre-built integrations and Freshdesk offers more than 1,000 integrations. This makes it easier to track and resolve customer inquiries quickly and efficiently as well as keep other departments involved and looped into support conversations. With these integrations, you can sync with platforms you already use to create a full view of customer data, sales information and support tickets all in one place. Some popular integrations include Trello, Salesforce, Shopify, Slack and Jira. If you need more support for a larger business, Zendesk may cost more but it’s worth the bigger price tag.īoth Zendesk and Freshdesk work great on their own but they also integrate with a variety of additional tools and systems to help you streamline your support operations. So, if you want a simple solution, Freshdesk can save you money. While Zendesk does not offer a free plan, it offers 14-day free trials for every plan besides its highest-priced enterprise plan.įreshdesk offers more affordable pricing plans compared to Zendesk, making it a better option for small to medium-sized businesses. These offer the highest amounts of customization and data sharing. Zendesk also offers two additional plans specifically geared toward enterprise businesses. The Growth and Professional plans both offer multiple help centers, advanced API limits, customizable tickets and multilingual support. ![]() The next tier of plans are the Suite plans, which include the Suite Team, Suite Growth and Suite Professional plans. The least expensive plan includes email and social ticketing, pre-built integrations and built-in analytics. These tiers range from $19 per agent per month to $99 per agent per month, billed annually. Zendesk has three foundational Support plans, the Support Team, Support Professional and Support Enterprise. The Enterprise plan includes advanced features such as skill-based routing, audit logs and bot sessions. The Free plan is zero cost for up to 10 agents and includes ticketing from email and social media, a knowledge base, dispatch rules and trend reports. One main difference between Freshdesk and Zendesk is that Freshdesk has bulk pricing and Zendesk has a flat per-agent price structure.įreshdesk offers four different plans for its support desk software: Free, Growth, Pro and Enterprise. Zendesk Tiered Pricing and PlansĪpps and integrations: pre-built and customĮasily track time spent by agents on ticketsįreshdesk and Zendesk both offer varying pricing structures and plans. Only one report available on free plan all other data and reporting accessible on paid plans onlyĬustom analytics only available on Professional and Enterprise plansĬan create external and internal knowledge bases on any planĬan create external and internal knowledge bases on Suite and Enterprise-level plans onlyįreshdesk vs. Knowledge base articles, knowledge base comments to articles, customer service portal, online community, AI and bot support Online help center, support within your product, web formĬustomers can find answers fast with advanced bots, a knowledge base help center with integrated forums and a web widget, messaging Can easily integrate withįreshdesk Contact Center, Freshchat, Freshsales, Freshmarketer and Freshdesk CRMĪssist customers across any channels, Zendesk for service, Zendesk for sales, Sunshine Platform and Marketplace Collaborative ticketing, AI-powered ticketing, field service ticketing, contextual ticketing with custom objects.įully integrated ticketing system, 50MB ticket file size, multiple ticket forms, conditional ticket forms, integrating ticketing across email, tweets, Facebook Prioritize, categorize and assign tickets to the right agents. ![]() ![]() $19 to $199 per month when billed annually ![]()
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